[Resolved]  Zoom Car — booking id : jps6xv3l5 : amount not refunded

This is regarding my booking id : jps6xv3l5 on 20th september at new delhi. The booking was cancelled from your end and the amount of 1463 is supposed to be refunded to me, but it has been over a month now without any hopes.

I have initially made the payment through my credit card. Reference number : 74332749263926257665137 but there has been no reversal for it, neither in my source account, nor in my linked bank account. It has been pending over 30 days now.

I have tried to follow up multiple times regarding this with no response from the team. Pfa all email chains for it. The representatives of zoomcar had assured that the refund has been credited to my source account, but it has not yet been credited. They had further requested me to disclose my bank statement so that they could verify if the amount has been credited or not. I have shared it, still there has been no response from your end. I have requested them multiple times to share the transaction id (In case it has been credited, so that i can check with the bank), but they don't seem to have the knowledge to do so.