[Resolved]  Zoom Car — booking jps6f4sft with zoomcar

Address:

Zoomcar India Private Limited Regd Off: Unit Nos. 701 to 717, 7th Floor, Tower-B, Diamond District, No. 150, Airport Road, Kodihalli, Bangalore - 560008, Tel: 080-46003666, Bangalore, Karnataka

Without prejudice:
Copy of relevant complaint under process-

1. I as the aggrieved party rented a scorpio car on 9th march 2019 from zoom. Zoom never told that renter of car (They call him member) cannot drive to a location where there is no phone or internet signal for the mobile the driver is using as the registered mobile


2. As only registered mobile (In this case my [protected] of bsnl that did not have signal in the place where i as driver fell sick) can talk on a customer service phone number, and i did not have signal at the place, a contact person at remote location was somehow communicated and given password of the zoom portal on which information about sickness and request to extend was entered. Acknowledgement was received by email well within the deadline for returning the vehicle (10pm), as per attached proof. But zoom car chose not to help or act but sent an email directing to their policy website. How does it help the customer?


3. Hence, the accusation o[censored]nauthorised extension is false. The unauthorised extension is caused deliberately by zoom with the intent to extort money. The company forced an unauthorised extension by not acting on a client request on zoom website in a timely manner.


4. The vehicle was immobilised without adequate warning causing high risk and stress to me. To my knowledge, i do not see any warning anywhere in their website that the vehicle will be immobilised if not returned within deadline. This amounts to serious ethical violation and misuse of internet of things (Iot) technology, putting a user of their service in serious risk and possibility for harm and stress:

Page 32-35 of international ieee norms on ethics - transparency and accountability:

https://standards.ieee.org/content/dam/ieee-standards/standards/web/documents/ot...⇄

5. The payment of rs. 9339 was made under duress and that was set as a condition for changing the immobilised status of the vehicle. The member had to catch a flight at 6pm the same day from guwahati, and had to walk substantial distance while sick to reach a jio phone holder villager to be able to connect to a customer care under the accident reporting option when the car did not start. Only then he came to know about the immobilization condition. However, it was not told that more payments will become due on completion of trip. The customer service rep told that the security deposit will be refunded at the time of return of the vehicle, so the impression got was that rs. 9339 is all inclusive. The calculation of this amount is arbitrary and basis for the same is not known. What we can see is a rs.300 per hour late penalty mentioned on the website. Considering even this, 10pm to 5pm next day is 17 hours delay* 300= rs.5100. They have indicated rs.11/ km for extra kms and also told that 10 kms. Are added for every hour delay. So 170 kms should be added in 300 kms. Allotted initially, that allows 470 kms. Without excess km charge. The vehicle was driven for only 388 kms., then how come zoom is again charging another excess km. Fee of rs. 902. Also, they say a late fee of rs. 3639 and again another late charge of rs. 5700. Where are all these specified in agreement or during the initial deal? Now zoom is demanding an additional amount of rs. 7242 as outstanding, making threatening phone calls and also sending notice by emails.

In view of the above, i respectfully urge the authorities to direct zoom car to refund my deposit of rs.2999 and also stop demanding the additional amount.

Dr. Jyothi prakash naidu