[Resolved]  Zoom Car — booking mistake on your website

When i was booking a car on your website there was either a glitch or a misclick by me and it had asked for an ecosport in banglore instead of delhi my booking number is jps6txit0 i had immideiately cancelled it and changed my booking to delhi but i have only got half my money back is there a possibility to get the full refund back. My next booking number was jps6txi2c immediately after i cancelled the previous one
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Dec 14, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2017
Zoomcar Customer Care's response
Hello Varun,

Greetings!

We did check the above issue and see that the refund is already processed for the booking ID JPS6TXIT0. We see that the amount of Rs. 9275 is released through IMPS. We have sent an email with a link, request you to login to your Zoomcar account and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account.

Regards,
Appachu
Zoomcar
Nov 02, 2017
Updated by VarunT
The link that you send doesn’t allow me to enter my bank details it takes me straight to the home page please look into it or can i please have someone to call me so i can provide the details
Thanks
Varun
Verified Support
Nov 13, 2017
Zoomcar Customer Care's response
Hello Varun,

Kindly login to your Zoomcar account through the website and follow the above steps or log in to your Zoomcar application and initiate a withdrawal by selecting the option " Get refund" under the respective booking ID.

Regards,
Appachu
Zoomcar
Complaint comments 

Comments

The link that you send doesn’t allow me to enter my bank details it takes me straight to the home page please look into it or can i please have someone to call me so i can provide the details
Thanks
Varun

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