[Resolved] Zoom Car — booking - payment failure, but amount debited from bank account

Premnandhakumar K

from Idukki, Kerala

Address:	641004
Website:	www.zoomcar.com

Hello Sir,
i tried to make a booking for a Maruti Swift (Red Color) Pick up from Coimbatore Airport from 24.04.2018 7 A.M to 24.04.2018 9 P.M @ Rs.1330 for 140 kilometers free. The total charges were Rs.6330 (Rs.1330 + Rs.5000 as Security Deposit). The mode of Payment was through Net Banking through Indian Overseas Bank. The Payment Process was successful, the amount was debited from my Account. I have attached the Screenshots of my account statement with the narration for the transaction. But It was stated as "Payment Failure" when I was reverted back to Zoomcar page. Kindly look into the issue and let me know when the refund would be processed.

I have already written a mail, from the Help&Support section, in the Zoom car App.

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Apr 18, 2018

Complaint marked as Resolved

I had received a mail from [email protected], regarding this complaint as I had written to them. The issue was resolved within half an hour of the sent mail.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2018

Zoomcar Customer Care's response Hello Prem,

Greetings!

We are sorry that the booking remained unconfirmed even about the amount being debited. Please share your registered email ID at [protected]@zoomcar.com for us to have a check and do the needful.

Regards,
Rohit