[Resolved] Zoom Car — cancellation

 
2 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 Mokshka Shettyy on May 18, 2019
Date : 17 may 2019
Booking id : jps6b392
We paid a huge amount to book the car. After processing the payment, they asked for the license. After uploading the license they called us and told us that the license has been suspended.
They directly cancelled the booking and said that the amount will be refunded after 15 working days. The entire procedure was a fraud.

cancellation
Complaint marked as Resolved Jun 21, 2019

Complaint Status


[May 19, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, May 21, 2019
Hello Mokshka,

Greetings!

We understand your concern here. Upon checking, we see that your license has been suspended in the RTO. Hence, we have cancelled the booking with the complete refund, as we will not be able to approve the license as the same has been blacklisted.

Hoping for your understanding in this regard.

Regards,
Ramya. S
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I totally forgot to grab my important documents from the car, that I parked at the same pick up location.
Zoom Car Customer Care's response, May 23, 2019
Verified Support

Hello Ajal,

Greetings!

We request you to escalate your issue through the contact us page, we shall have a check and do the needful.

Regards,
Ramya. S

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    Zoom Car - cancellation