[Resolved] Zoom Car — cancellation

Mokshka Shettyy

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Date : 17 may 2019
Booking id : jps6b392
We paid a huge amount to book the car. After processing the payment, they asked for the license. After uploading the license they called us and told us that the license has been suspended.
They directly cancelled the booking and said that the amount will be refunded after 15 working days. The entire procedure was a fraud.

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Jun 21, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Zoomcar Customer Care's response Hello Mokshka,

Greetings!

We understand your concern here. Upon checking, we see that your license has been suspended in the RTO. Hence, we have cancelled the booking with the complete refund, as we will not be able to approve the license as the same has been blacklisted.

Hoping for your understanding in this regard.

Regards,
Ramya. S

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Comments

Ajal Ajal

from Mumbai, Maharashtra

I totally forgot to grab my important documents from the car, that I parked at the same pick up location.

Zoomcar Customer Care's response, May 23, 2019

Verified Support

Hello Ajal,

Greetings!

We request you to escalate your issue through the contact us page, we shall have a check and do the needful.

Regards,
Ramya. S