[Resolved] Zoom Car — cancellation of booking just 2 hour before start of the trip

[Resolved] Zoom Car — cancellation of booking just 2 hour before start of the trip

S shyam0119 from Bengaluru, Karnataka

I have booked a ford figo for around 5 days to roam around assam /meghalaya (From 03 nov 2018 to 08 nov 2018). The booking was made prior 40 days to the trip (Booking id # jps64dhog), with zoom car guwahati. Just 2 hours before the pickup time an executive called me and informed that the car i booked was not available because of maintenance issues. When asked about any other car availability they said they are extremely sorry and no other vehicles are available and the refund will be initiated. I was shocked to hear that as all my holidays were planned according to that. They didn’t give any consideration as it was my first booking with zoom car and the booking was made 40 days prior to the trip. My huge amount of time and money was wasted because of this kind of action by zoom car. I had a very worst experience with zoom car by spoiling my trip. Regards, Shyam Was this information helpful? No (0) Yes (0)
Dec 18, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 13, 2018 Zoomcar Customer Care's response Hello Shyam, Greetings! We understand your disappointment here. Upon checking we see due to non-availability of the vehicle, unfortunately, the booking got cancelled and we have added the necessary driving credits to your account as a token of apology. Rest assured, necessary measures are taken to minimize such issues in the feature. Once again we apologize for the inconvenience caused. Regards, Imran Zoomcar Nov 14, 2018 Updated by shyam0119 How are you going to compensate for the time and money wasted because of the fault from your side. Jan 03, 2019 Updated by shyam0119 How can you mark it resolved without solving my concern
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