[Resolved] Zoom Car — cancellation refund

SUMITH SINGALA

from Mysore, Karnataka

Address:	Dakshina Kannada, Karnataka, 575003
Website:	Zoomcar.in

Booking ID : JPS64JBS5

I had booked and cancelled my zoom car booking on 7th of July ...
I had booked it paying ₹17700 ..
Due to some reasons I had to cancel the order on the same day... After detection of ₹200 as cancellation fee I was told ₹17500 will be refunded in 5-10 days ...
It's already 18th July and 11 days are over..
I have still not received any refund..
If I call them they tell .. It will take time take time.. if they can take payment in few seconds why not refund it too .
It's an emergency, I need to use that money in other issues...
If anyone could help me get the refund soon..

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Aug 27, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2018

Zoomcar Customer Care's response Hello Sumith,

Greetings!

We are sorry as you have not received the refund yet.

Upon checking, we see that refund was transferred to your source account on 08/07/18 at 06:07 AM you shall receive the refund on or before 23rd July.

Regards,
Ramya.S

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Comments

Babaisunu

from Noida, Uttar Pradesh

I am unable to end trip,

Cycle number 101935

Please help in locking as my money is getting deducted

Zoomcar Customer Care's response, Jul 21, 2018

Verified Support

Hello Babai,

Greetings!

We are sorry to know that you are unable to end the trip.

We request you to kindly send an email with your trip details through our contact us page.

We shall resolve the issue on priority. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Sowmya