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Zoomcar

[Resolved]  Zoom Car — can't end the trip

Address:560076

Hi team,

I booked a cycle 3173872 stationed at my home location & used it for around 10 - 15 minutes, but unable to end trip. I am being charged for 45 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority. So please help me to end the trip

Cycle number 3173872
Name - don sebastian
Area - btm layout
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Feb 5, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2018
Zoomcar Customer Care's response Hello Don,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)

- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim
Complaint comments 
1 Comment

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Comments

I had end the trip but still showing 195 rs in app I had already end the trip please solve this problem as soon as possible
Reply
Zoomcar Customer Care's response, Dec 18, 2018
Verified Support
Hello Khavande,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)

- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim

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