[Resolved] Zoom Car — can't end trip in pedl

Thimmanna A S

from Kottayam, Kerala

Website:

Zoomcar

Dear sir / mam,
I had booked a pedl cycle no 103036, me and my friend booked at the same time and we dropped at the same place but my trip doesn't seem to end. I have tried to end it for about one hour but its the same. The charges are still going, it has not stopped yet. So please look into it, my amount is been added without stop. Please resolve my issue asap.

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Jan 9, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Ramya