[Resolved]  Zoom Car — car booking successful but car was not available at the pickup point

Hello,

I have made a book with reference numner jps6brmfv in 3 days advance to take my wife to hospital and the payment done online and car details were shared in advance. I reached the pickup location on time but the car was not available. I enquired people there and they said car was taken for service so it is not available.

Then i started reaching out to customer support of zoom car using the number available in their app and website but the call never connected then i have sent them couple of emails but no response.

It's been more than 15 days even after so many remainder emails my money is not refunded and no one contacted me from the zoom car team to discuss about my concern and my money is not refunded yet. They have completely ruined my plan.

Today i have called the customer support using the number given in this website and the customer representative is not even bothered to listen to my concern and they have kept me on hold and disconnecting every time i called them.