[Resolved] Zoom Car — car | |||||
I took a car from zoom car from dwarka and when i took it there was a dent on the bumper and scratches all over the, the car was dirty from outside as well as from inside, its tyre was punctured as well. I changed the tyre after it was fully deflated on the main road and took the car along with me, however i choosed the car with empty fuel as well and then i refuled it. I returned it before time and now i have been charged 10000 for the dent and scratches which was made before i picked it up. I want to use this app but i why have they charged me for the thing whih i have not done. Someone please take this up as i am a regular customer of zoom app. Someone is trying to play here with me. Was this information helpful? | |||||
Sep 17, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 17, 2018 Zoomcar Customer Care's response Hello Pavneet, Greetings! Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID at [protected]@zoomcar.com, so that we check on the booking and we will do the needful. Regard Wasim Zoomcar | |||||
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Greetings!
We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus
Regard
Wasim
Zoomcar