[Resolved]  Zoom Car — car

Address:New Delhi, Delhi, 110064
Website:Zoom Car

I took a car from zoom car from dwarka and when i took it there was a dent on the bumper and scratches all over the, the car was dirty from outside as well as from inside, its tyre was punctured as well. I changed the tyre after it was fully deflated on the main road and took the car along with me, however i choosed the car with empty fuel as well and then i refuled it. I returned it before time and now i have been charged 10000 for the dent and scratches which was made before i picked it up. I want to use this app but i why have they charged me for the thing whih i have not done. Someone please take this up as i am a regular customer of zoom app. Someone is trying to play here with me.
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Sep 17, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2018
Zoomcar Customer Care's response
Hello Pavneet,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID at [protected]@zoomcar.com, so that we check on the booking and we will do the needful.

Regard
Wasim
Zoomcar
Aug 23, 2018
Updated by Pavneet Bargota
Booking ID - JPS64HE26 The charges which were put on me are invalid as you people said that on first go, i am attaching an image here along with this . I took car on 13th and returned on 13th . The charges 9k were applies on 14th and on complaining you guys said that those charges are Invalid and reversed those charges . After 3 days suddenly you guys applied charges again and this time it was 10 k . I have already mentioned on twitter that the damage was already there before I picked up the car . However I accept my mistake that the excess km charges were genuine for which I paid to you . But I am a middle class person, and I am unable to pay these charges . Please remove these charges asap.

Complaint comments 

Comments

Today 9 August 2018, I tried to unlock the pedl cycle but it was not unlocked and amount debited from paytm account. Kindly reimburse the amount ₹ 15.00 ASAP.
Zoomcar Customer Care's response, Aug 17, 2018
Verified Support
Hello Santosh,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar

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