Zoom Car — car not delivering

Bhavya5258

from Vadodara, Gujarat

Address:

Ahmedabad, Gujarat

According to the zap by zoomcar policy the car delivery should be between 7 to 10 days and after waiting for more than 4 months i am not getting car and when i asked zoomcar office here in ahmedabad then executive told me that zap is closed but it is not closed. Cars are also available with them but they are not delivering and refunded my money. What about the interest of money for the 4 months and same issue is getting with others. I need the car but local team and all are updating unavailability of cars so they can earn from it and because of it we need to suffer.

My zap id is [protected]@gmail.com

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

Zoomcar Customer Care's response Hello Bhavya,

Greetings!

We definitely understand your concern. We believe that our team has already addressed the concern that you have raised. As informed we regret you will not be able to subscribe to the vehicle if the same is unavailable. Also, the refund is successfully settled from our end and if the same is not credited, we request you to share the bank statement at zap.[protected]@zoomcar.com. Our team shall check the statement shared and shall share an update. Hoping for your understanding in this regard.

Regards,
Ramya. S

Apr 02, 2020

Updated by Bhavya5258 I don't need the money as i am ready to pay you and i have paid for the car not for the refund but the executive here at the city is updating it that car is not available because of personal issues.He is saying that zap is closed.Is it closed?He is not delivering me the car and the cars coming to the city are being delivered to his friends and relatives or the people who is making his pocket heavier.His name is filix and he is zap sale head of the city team and his email id is-Felix.[protected]@zoomcar.com and my friends has subscribed cars many times but he is not delivering us for personal reason.On his update we are not getting car.The delivery date was 16th of march for polo and mail id [protected]@gmail.com but i didn't got car and he said zap is closed but 5 cars came to the city from mumbai on that day and many zoomcar employees in the office are my friend and from all of them i get to know that 1 car was for me but he didn't deliver it to me and i have number plates of the 4 car and i am sharing it also i am sharing email id of my friends and if you are saying subscribe again but what is use of subscription if we are not getting the car after waiting for 4 months?Does personal matter should affect the company or I should give his cash for the car?Give me extra 15000 than my subscription fee and i would give the same amount to him.He would definitely give me the car.The number plates are:-

MH43BP7376
MH43BP7380
MH43BP7390
MH43BP7371

Also the email id are:-

[protected]@gmail.com
Nemi.shah.[protected]@gmail.com
[protected]@gmail.com

Only the thing I need is car or his termination letter so i can subscribe it again and I can get the car

Verified Support

Apr 03, 2020

Zoomcar Customer Care's response Hello Bhavya,

The issue is escalated to our ground team we will surely have this inspected and we will surely take appropriate measures. However, we request you to subscribe to the vehicle again based on vehicle availability. We will surely have a check and we will do the needful.

Regards,
Ramya. S

Apr 03, 2020

Updated by Bhavya5258 I have subscribed for nemi.shah.[protected]@gmail.com at last year june 2019 but got refund on 6th December then i subscribed [protected]@gmail.com but still no update and then [protected]@gmail.com but after delivery date refund.Atleast deliver me a car to [protected]@gmail.com as in this i didn't got the refund and you can also see that when the car arrives in the city he would say the same and will not deliver the car.You can also understand from it and also i am not ready to subscribe again as i am getting same thing again and again because of him.I need the car on all the id as i am ready to pay the amount again.Send me a link and i would pay the amount through it but deliver me a car as this is a big thing even he is earning from making number plates as the price of number plate is 300 and he is making bills of 500 rupees.He has also uploaded fake bills of cctv camera which is installed in the zoomcar office ahmedabad.I am sharing you the dvr information and camera details and same thing is available on amazon.in at 10000 with 4 camera and 2 tb hard but there is a single camera and low harddisk and upon checking i found that it is worth 8000 only with installation but he has uploaded bill of around 22000.He is not giving the expense amount to the employee and afe here.I have all the proof and recording and you can ask anyone here but this is done with each and everyone who is working with him but no is raising complaint and i did which is only a difference.You can check with any details provided.Mh43bg7458 which is car in service centre and he has taken 1400 from happy expense saying that it went for fitness certificate renewal but the car was in the service center.This is the thing he is doing and earning from each and every possible way.You have all the bills and all and you can check from it and also you can ask price of cctv camera and dvr from anywhere you need and it would be maximum 10000 but bill is of around 22000.The dvr and camera link is- https://www.amazon.in/dp/B07YSGY2P1/ref=cm_sw_r_wa_apa_i_gOCCEbDYMVWVF

This are the dvr image and you can check with the serial number.