[Resolved]  Zoom Car — car not picked up because of insurance not done and money debited (worst services from zoomcar)

Address:

Pune, Maharashtra, 411007

Registered email id : [protected]@gmail.com
Registered phone no : [protected]

Hi zoomcar team,

I have booked the zoomcar for sunday morning i. E. 30th june'19 from 10:00 a. M to 8 p. M evening from sus pashan road.
I was about to pick up the car around 10:15 am, i got a call from the inspection guy stating that the car has no insurance so
Please dont come and pick up the car, kindly contact zoomcar customer care service to allocate another car.

I was coming from magarpatta to sus pashan road to pick up the car and i was informed at 10:24 that this is the issue
Which should have been told us way before we reached.

Plus, that is also accpetable if the guy told us late but what kind of services you provide
That we were trying since 10:30 am to 2 pm to reach you and none of the numbers could make us reach to you and talk to you
That what should be done... We are standing on road since 4 hours calling you people where no number was reachable
And # options were givne to press 1 to reach to this but none of numbers and support were working properly that could make us
Reach to yu.

Money has been deducted from my account for the booking but i havent taken the cari dont understand what kind of service you are giving
To your customers where you are not even aware whether the car has been taken from the pickup point or not..

Not even be able to assign us the new car, not aware whetehr the car has been picked up or not.. Such a disgusting servcies you provide
Kindly call us back on this number : [protected]/[protected] immediately.

We want the response from your side and understand why you people take money from people and dont provide them serices.
I' reach out ot police and social media for this.. Whatb about the 5-6 hours we wasted just calling you and my plans..
We were supposed to reach somewhere by 1, but just because of you people.. I want my money back along with the time i wasted in calling you people.

These are the numbers which are not reachable :

Zoomcar customer care service number [protected]
Zoomcar booking no [protected]
Zoomcar customer care contact no [protected]
Zoom car rental customer care number [protected]
Zoomcar customer care toll free number [protected]
Zoomcar customer support number +[protected]

Zoomcar customer care no in pune 06, suratwala mark plazzo, opp. Fortune inn hotel, hinjewadi, pune -411057, maharashtra [protected]

Let us know which are numbers whch are reachable.

Thanks,
Malvika