[Resolved]  Zoom Car — car provided and refund issues

Address:

Coimbatore, Tamil Nadu

I booked a zoom car (Ford figo) from coimbatore to travel to theni and return the car the next day. I had already paid for entire trip (3498) including the deposit (2999). So a total amount of 6458. I went to pick up the car. It was in a pathetic condition (Not washed, th here was sand inside the car, fully dust). When we pay so much we expect some kind of quality. There was no option to cancel that booking saying our trip has already started. The customer care number doesn't have any option to cancel our booking or ask for a different car. I have given a feedback regarding this to zoom car people. So the option we were left with was to unlock the car start the ride and then return there. We did not move the car. But still we were required to wait for atleast 30minutes to opt for returning. Again a huge waste of our time.

Firstly our plan to use that and reach our destination got spoiled. We had to look for an alternative mode of transportation
It was a huge waste of time and most important i dont get the money refunded. Only the deposit is showing to be initiated for refund.

I sincerely feel they should up their standards. The car did not even have a zoom sticker. And i rewuesy a full refund of the entire amount paid for all the inconvenience caused by zoom car.