[Resolved] Zoom Car — case[protected] refund status horrible experience

Gkv24

from Bengaluru, Karnataka

Address:	560100
Website:	ZOOM CAR

Booking id: jps64r7ed, done on 29th july 2018

I have done the booking and submit the driving licence on 29th july. but team zoom car has declined the booking on account of driving licence issue. so i have not even touched the car.

Now keep on requesting for the refund but with no help from the zoom car team.

One of their team member (stephen) has sent email stated that the refund is initiated to the source account (my credit card) but nothing has happened till date

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Oct 24, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Zoomcar Customer Care's response Hello GAJENDER,

Greetings!

We are sorry to know about the trouble caused. We did have a check and see that the booking has been cancelled by you, hence, you have charged as per the policy.

Regards,
Imran
Zoomcar