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Zoomcar

[Resolved]  Zoom Car — Cautioned about the condition about the car

Address:Pune, Maharashtra, 560047

Hello zoom car owner ... forced me to take a damaged car .. which I had already paid 7000 for Honda city .. cautioned to customer care about the bumper condition .. still they did not change the car . Forced me to take .. during my travel I faced lot of problem due to the broken bumper .. who is responsible not for this ... who is going to repair this ... customer service one of the worst ... delivery location is pretty scary for a family to take deliver .. hello owner kindly rectify this problem
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May 21, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2017
Zoomcar Customer Care's response Hello Naveen,

Greetings!

Please accept our apologies for the unsatisfactory service.

It is disappointing to receive such feedback from our customers, as we always strive to provide a great zooming experience to our customer.

In regard to the car condition. Please note, we do follow a strict protocol in ensuring that our vehicles are maintained well. We have been working on this issue and are taking corrective measures, to ensure such issues are minimised and we provide a hassle-free experience to our customers.

Request you to share us your booking details. We will have the issue escalate to the team to check as to why was the vehicle not checked before the handover.

We request your kind understanding in this regard.

Regards,
Zoomcar.
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I have booked my car, but I'm not able to see my booking in my mobile app. Will I get my proper booking details before the date of booking?
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Its been 15 days since my booking for zoomcar has ended. The app shows refund amount is credit to citrus wallet but my wallet still shows zero balance. This is quite unprofessional behavior since zoomcar doesn't reply anymore to my queries.

Zoomcar booking ID: JPS6TK39X

END DATE : 26 MARCH
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