[Resolved]  Zoom Car — change of car before 4 hours of booking start

Address:

560037

Hi,

I had a booking for a tata hexa on 13th september 5:00 pm. I got a call from zoomcar at 1:00 pm the same day that is 4 hours back and they are telling they cannot provide hexa as they do not have the vehicle in entire bangalore. And this is not the first time i faced such thing from zoomcar.

If they do not have ample vehicle why do they even show that in their app.

They are suggesting for a scorpio and scorpio's seating is nowhere near hexa. If scorpio would have sufficed our requirement we would have booked scorpoio itself at the first place. I asked for even changing my booking for 2 small cars and i would have paid the extra amount. They could not do that as well. I asked them to generate the 50% coupon code which i used to book the vehicle and that also they told would require 7 days of time. If they process needs 7 days to complete couldn't they have informed me 7 days back.

Such a pathetic service of zoomcar and now i guess its high time that people should stop using zoomcar and look for other services in bangalore. There are many such services available in bangalore.

And this is not the first time we faced it, it happened many a times before as well. They could not complete the order for which the customers have paid the money and then they say that nothing is possible from their side and suggest us to accomodate in another car type or take the refund which is not possible at all.

And i can understand that such things can happen with vehicles but they should inform that before. And now they are suggesting to cancel the booking and take the refund which is never possible because we have paid for all hotel and other booking as well. So, we had not other option but to shift our booking to scorpio as we are left with no options.

Such a pathetic service from zoomcar