[Resolved]  Zoom Car — change of ownership ap31tvb0256

Address:	Bangalore, Karnataka, 560038
Website:	www.zoomcar.com/why-zap

A) discontinuation from zap programme for vehicle no. Ap31tvb0256 at
Visakhapatnam was sent on 07 jul 2018 which was firmly responded by your team
Through a reply mail. After repeated e-mails and reminders the iot device was
Uninstalled from my car on 09 august 2018, which is 32 days later from my notice date.
B) i have understood after repeated calls that i have been removed/blocked to
Contact zap support team on their zap associate customer care no. So there was no
Option of contacting the team or zoomcars private limited on call and to the peaks
There is no manager/head here in visakhapatnam and they don’t has any office here at
This location. Mr sudheer nunna, who was the person who had processed my file in
Visakhapatnam in nov 2017 for listing the car in zap platform and was the person to
Sign in agreement made had left job at zoomcars. So there was no point in contacting
Him. I was stranded and was running pillar to post and was enquiring my fellow zap
Associates for need, but i could not get any contact no’s or updates regarding my
Vehicle change of ownership.
C) the car was supposed to undergo the repairs of damages caused by the
Customers during the bookings made on zap platform. The zoomcar india pvt. Limited
Is responsible for those repairs according the zap 2.0 policies. The images were sent
As urged by the team through mail but the repair issue was never addressed formally
And repairs are still pending from your side.
D) from 07 jul 2018 to date its almost 04 months the repairs of the vehicle and
Change of ownership has not been done or initiated. I have been trying to contact zap
Support team or zoomcar india pvt. Limited on numerous platforms like g-mail (To zap
Support on zap. [protected]@zoomcar.com dates are jul 28, aug 3, aug 7, aug 09, aug
14, sep 26, sep 29, oct 9, oct 31 of 2018 and to mr. Dhinakaran on oct 31 2018 to mr.
Sudheer nunna on 27 sep 2018), on customer care no., facebook - mesenger dates
Are 27 sep, 29 sep, 09 oct, 11 oct, 31 oct of 2018, but there used to be the same formal
Copy-paste replies every time. I used to be desperately waiting to hear from your team
Or zoomcar india pvt. Limited to get an update and reason for the delay which has killed
My valuable time and made a huge loss. I have all the proofs of call recordings, mails
Sent to zoomcar india pvt limited with date and time precisely.
E) despite several remainders over breach of payouts for the completed trip
Bookings on your part, you have failed to abide by consent terms of your zap policies.
There is a certain amount pending to me from zoomcars on various bookings.
Whenever some unusual deductions or extra charges (Like for cleanliness charges,
Extra mileage, damages, wrong kms calculation, wrong fuel reading calculation) are
Reported to zap team, the validated or promised amount has never disbursed or
Reimbursed to me which is a huge loss.
F) this is a clear violation of terms of the agreement you had signed and consented
To at the time of listing car on zap platform. The agreement also contains a clause
Where zoomcars shall handover the vehicle in reasonable commercial condition save
And agrees to provide all reasonable assistance for re-registering the vehicle under
Lessor (Me) name on termination.
G) the vehicle is registered as a commercial taxi cab and the business with
Zoomcars india private limited was not fruitful and seemed to be a fraud company
Which does not have any ethics of doing business and making people utter fools. The
Non transfer of vehicle on my name has compelled me to pay increased amount of
Interest rates on emi's, a very high amount of insurance, rsa and various other
Compulsory allied charges. As the car was not re registered in a prescribed time bound
Manner i have to bear a huge loss in terms of money, time and mental trauma all these
Gone days in 05 months. As the vehicle was not transferred on my name i have missed
A good income opportunity to engage/run the car on various other income generating
Platforms alike zoomcars in the market. My entire business has stopped since last 05
Months and i have suffered huge financial losses due to the same.
In spite of repeated requests, reminders and demands by me you have
Willfully and/or deliberately failed, neglected and refused to repair the vehicle
And change of ownership on my name within the time stipulated as per the
Business norms and/or agreement and as such committed gross breach/default
In due performance and observance of the terms and conditions of the business
Transactions and/or agreement.