[Resolved] Zoom Car — charged extra

Gaurav Kasar

Address:

Pune, Maharashtra

We booked a zoomcar yesterday for a trip as we went to the beach place for vacation. Even though we ensured that we don't have any sand along with us still some amount of sand was there in the car at legspace but that was also too minor not a major issue. Even though the owner charger us extra 2000 fine as vehicle cleaning. Which i think is more than 5-6 times of what it takes for cleaning. Also the car wasn't even clean when we recieved it. Still the owner was too rude and didn't even listened anything

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Apr 22, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Zoomcar Customer Care's response Hello Gaurav,

Greetings!

We understand your concern here, and we are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have a check and assist you with the same.

Regards,
Imran.