[Resolved]  Zoom Car — charged for damaging which is not done by me also not acceptable behavior of staff at site and customer care executive

Hi,

Good morning..

I have availed a vehicle from zoom car kochi site on 2nd dec 2017, i have reqiested for ford aspire and i got i20 as the requested vehicle is not available and that is not a concern for me, but post taking vehicle i had a pleasant conversation with person at zoom car site and i have taken photos around the car.. And executive said that it was a accident vehicle just came from the showroom i said ok and started my trip to sebarimala and came back on same day 10 pm then the executive said ok before leaving all good.. And we went back as forgot some belongings in car then executive said car having a scratch under the bumper we clearly said it was not happend from our end then executive seriously ordered his assistant to put fine in our book and left from the location not talking to us...

On 3rd dec i have contacted customer care of zoom car and explained everything and the person i spoke was really unprofessional he was telling me to talk professionally i really request zoom car authorities to hear the conversation that day even he accepted that he spoke with me in wrong way.. Really not acceptable behaviour from customer care executive..

I hope zoom car should take necessary action about this incidents.

Regards
Pavan and sreeram