[Resolved] Zoom Car — charged for the damages which are there prior to my booking | |||
I have made my rental car booking with zoom car on may 08 (#jps6bh5xo) and made the whole payment in advance ₹ 13111 more than a month in advance for my trip on 18-21 june. I have been relatively new to this process of renting the car and while i approached (5am) to the location provided on the app on 18th june which is located in a apartment where no one is their to aid me on the booking, i have the done the checks which are to be done as per the checklist and on which car got unlocked, after the completion of my trip when i returned the car (2 hrs prior) and i have been levied with damage charges (Wind shield) of 9000inr which is not done by me, as being new to this process i forget to take the pic of the car while starting the booking, and now when i am requesting zoom to check the damage of the car through the cc footage which will be available in the apartment to understand that the damage is been their prior to my booking however zoom customer support never helped me on this even after several follow ups, to charge 9000 inr for the damages is no small amount and that too for the mistake not done by me. I have been trying to get in touch with the zoom customer service from past 5 days but no use. Attached the pics of the car after the booking, i request you to kindly help on this. Was this information helpful? | |||
Nov 11, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 30, 2019 Zoomcar Customer Care's response Hello Syam, Greetings! We are sorry to know that there is a discrepancy in the charges. We did have a check and see that the charges levied on the booking were invalid, hence we have reversed the same. Once again, please accept our apologies for the inconvenience caused. Regard Wasim Zoomcar Verified Support Jul 03, 2019 Zoomcar Customer Care's response Hello Shyam, Kindly send us an email through our contact us page. Our team shall share the requested details. Please refer the link for your reference - https://www.zoomcar.com/bangalore/contactus Regards, Sowmya Verified Support Jul 05, 2019 Zoomcar Customer Care's response Hello Shyam, The damage charge levied on the booking is valid, as the windshield and rear tyre were damaged during your reservation. Hence, we have levied the charge. Unfortunately, we will not be able to reverse the charge. Regards, Ramya | |||
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Comments
charges reversed are only 1300 inr where as charged 9000 INR and still an 8k amount is still pending to be reversed, Also as I requested for a vedio or Photo image of car prior to my booking that is on 17th evening or 18th morning.
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