[Resolved] Zoom Car — Charges not able to justify fully. Charging full for tyres already bad

subodhgujar10

from Jodhpur, Rajasthan

Address:

411030

Had a very bad experience with Zoom Car. Tire was old and was flat on my way back. But they charged me for new tyre. Not able to justify, Firstly, there is no assistance if anything go wrong with car. When the tyre was flat, I call customer care and inform them, but was told to manage that on my own. The tyre had bad nuts and was not able to remove with the tools provided. Have to travel 6 KM on hot sunny day to find for tyre person, The car was pretty dirty. Would take this on serious note and request not to go with Zoom cars anytime.

I have spend 800 Rs on fixing this and have no refunds, Also, still waiting on concrete justification on why charging 4000 when tyre were old and bad.

Was this information helpful?

No (0)

Yes (0)

Jun 10, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Zoomcar Customer Care's response Hello Subodh,

Greeting!

Please accept our apologies for the unsatisfactory service.

It is disappointing to receive such feedback from our customers, as we always strive to provide a great zooming experience to our customer.

We always strive to ensure that the vehicles in our fleet are well-maintained. We have escalated the issue to our team here to check with the team at the site as to why the vehicle was handed over without the basic check.

Request you to share us your booking details we will have the issue checked on priority.

Regards,
Zoomcar.