[Resolved] Zoom Car — charging extra money | |||||
Sir i have booked car from zoom car In returning their is only minor scratch in the car the executive also said that it is on the only one area but they are charging very heavy charges for it. They have also not returned my security deposit now they are saying they will send the legal notice to me for not making payment This is not right. This is violation of our right. Please help me Thank you Was this information helpful? | |||||
Aug 29, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 21, 2017 Zoomcar Customer Care's response Hello, Greetings ! We sincerely apologise for the inconvenience caused. This is definitely not the experience we aim for our customers. We do not charge our customers needlessly. If there is an error in the billing, we will surely rectify it. Request you to share us your booking details for us to check on the issue and reach out to you soon with an update. Regards, Zoomcar | |||||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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This is reference to your email (booking id JPS6TJFDS)
All your allegations are illegal that you are imposing on me I have not drive any excess kms also I had delivered the car on time
All the extra charges are not legal as your executive also verified it with a okay report
You are imposing unnecessary extra charges for the booking I am not bound to pay all this charges as per your notice.
Your executive does not tell/inform anything about the extra kms driven by me when I returned the car
you are requested to rectify it and i also frame a good image against zoom car
thank you