[Resolved] Zoom Car — charging for scratches. but as per policy it is not chargeable. | |||||
Hi, I had used zoomcar for my trip. When i reached there was no kne at the spot at first and no one told me to take pictures and video for the damages which were from earlier. I used the car and due to my use there were scratches on the door. And front bumper. As per the zoom car policy, multiple scratches are not payable. When i told the representative about it he told that talk to customer care for this. And then he charged me for the fines of the scratches. Out of which one scrratch was there when i took the car. Please help me. Regards, Mayur Was this information helpful? | |||||
Nov 28, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 23, 2018 Zoomcar Customer Care's response Hello Mayur, Greetings! We are sorry to know that there is a discrepancy in the charges. Please note, the charges will be levied on the booking after a thorough check, however, kindly share the booking ID for us to revalidate the charges. Regards, Appachu Zoomcar | |||||
2 Comments | |||||
Comments
I have used pedl. Zoomcar.com cycle no. 3169317
Used from 9:00 am to 9:20 3/1/18
And locked it its been 10 hour at pedl station. But i was not able to to end trip and it is still working. And now when i went to pedl station again then didn't find that cycle there.
Used from 9:00 am to 9:20 3/1/18
And locked it its been 10 hour at pedl station. But i was not able to to end trip and it is still working. And now when i went to pedl station again then didn't find that cycle there.
1190's reply, Oct 12, 2018
I have used pedl. Zoomcar.com cycle no. 3169317
used from 10:36 am to 911:01 am 14 sept.2018
And locked it its been 10 hour at pedl station. But i was not able to to end trip and it is still working. And now when i went to pedl station again then didn't find that cycle there.
used from 10:36 am to 911:01 am 14 sept.2018
And locked it its been 10 hour at pedl station. But i was not able to to end trip and it is still working. And now when i went to pedl station again then didn't find that cycle there.
Zoomcar Customer Care's response, Oct 22, 2018
Verified Support
Hello User,
Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
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Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar