[Resolved]  Zoom Car — Cheating and poor service

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

Cheating and Fraud
I wanted to bring to you notice the case of cheating and fraud by Zoomcar executive. I have handed over the car yesterday (09.03.2017) after my trip (My booking no. JPS6TJR8J) and the executive who has arrived late by 45min inspected it thoroughly and confirmed that all is clear and then we left from that place. Few later hours later i found that, damage charge of 2000 has been deducted from the deposit. This is case of pure cheating and fraud. Firstly, i have driven the car very carefully and throughout the journey there was no instance of any damage of scratch on the car. Secondly, executive has taken handover of the car and the has verified the car and has confirmed that everything is fine. After we have the closed the booking and left the place, how can one be responsible for any damage to the car?? This is case of outmost fraud and cheating. Kindly look into this.

Complain
I have booked the car at 8am from the pick up point and i expect the executive to be present at the pickup point atleast 10min before the pick up time. Unfortunately there was no one present and i have make multiple call to call center to sent someone. The executive came 30min late and again took around 15min more to give me handover. My entire family was made to wait at the basement of the mall with no proper ventilation for more than 45min. Understanding the issue, at the time of drop, i have called up the call center to arrange an executive at the drop point since i was about to reach in 30min ie 8pm. Call center executive confirmed that there would always be an zoomcar executive 24/7 at the location. But again to my surprise, no one was there at the drop location. Again i have to call the call center to sent someone for handover of the vehicle. Executive came and he made us wait for 45min at the basement of the mall. This is highly unprofessional from the Zoomcar and i have never expected this.
Thirdly, the car had ignition issue which i had highlighted to executive and also updated the checklist accordingly. Battery of the car was low, the car didnt start when i tried to start our return journey. I have to call up some boys nearby to push the car and fortunately it started. This has caused lot of stress and inconvenience to us and our family. No apology has come up from the Zoomcar, again highly unprofessional.
I have many friends in Mumbai who has used Zoomcar and have highly recommended me to use it. Since i already own a car in Mumbai, I never have to used it in Mumbai. But when i came to Delhi for vacation, i thought i would use it here for travel, but i am highly disappointed with the service provided and would never recommend it. Service here in Delhi is pathetic and Zoomcar should really need to consider if they need to continue their service in Delhi..
My concern now here is, if we were late for drop for even 5min, Zoomcar would charge us for late drop? What about late coming of your executive?? What about the ignition issue?? I think Zoomcar should compensate me for the poor service and i not only expect refund of Rs.2000 for car damage, but also expect Zoomcar to compensate me with min of Rs.5000 for the poor service.
Expecting a positive response.