[Resolved]  Zoom Car — Cheating

Address:560008
Website:www.zoomcar.com

Respected sir
Please file an FIR on ZOOM CAR COMPANY from me
This company has cheated us yesterday
The whole scene is as followed
I had booked zoom car (4xuv and 1 eco sport ) for 6 days for self drive
The company confirmed the booking and also took the payment via internet banking
The cars were booked in advanced for the date 13th November timing 8pm
On the day of booking also they did not inform us anything till 8pm regards the non availability of the car
We had booked the car for my brothers wedding coz we had guest coming in from diffrent part of India
But ultimately on 13th November just before 8 pm when we reached at the car pick up point which is at domestic airport Mumbai (parking p3) office of zoom car
The company staff mr jawed is telling us that cars are unavailable and we won't be able to provide Yu all cars
After that we get a call from call centre and the person named mr divakar was trying to indirectly cancel our bookings and then after that they made us talk to mr Ganesh who is the supervisor there and me Ganesh also spoke for long with us but he was also cancelling the same coz they were just making us wait there with no cars
And also they had one car which they gave us in which there were loud noises coming of it and after a long wait they also gave another car in which windows were not getting down
This is the same company which has the policy that if the customer returns the car one hour late then the company charges a huge fine on the customer
After lots of discussion and argument they said they won't be able to provide the cars coz of some reasons
The company used my money for this few days and apart from that we were literary taken for granted
This is just not done from a company like this
We faced lots of harassment due to this
Also at last minute we booked 5 Innova at double prices for six days

Come what may sir
I will fight the case with the company till the end and will take them to court
I just pray to Yu sir to take strict action against the company coz I know that many customers must be facing this issues with the same company

Regards
Ritesh jain
Mumbai India
Ph [protected]

Ps I have all call recording with zoom car people
Also have attached the zoom car and their staff writing n signed paper saying that they did wrong and cheated us

Thank you

Sent this mail to Mumbai police and press too
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Jan 30, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2016
Zoomcar Customer Care's response
Hello Ritesh,

Greetings !

Please accept our sincere apologies for the inconvenience caused. It is disappointing that we were unable to serve your booking and we deeply regret the same.

We did try to fetch your booking details through the email ID and phone number. However, we were unable to fetch the details.

Request you to kindly share the booking ID, so that we can recheck on your issue.

Regards,
Zoomcar
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