[Resolved] Zoom Car — Cheating | |||||
Respected sir Please file an FIR on ZOOM CAR COMPANY from me This company has cheated us yesterday The whole scene is as followed I had booked zoom car (4xuv and 1 eco sport ) for 6 days for self drive The company confirmed the booking and also took the payment via internet banking The cars were booked in advanced for the date 13th November timing 8pm On the day of booking also they did not inform us anything till 8pm regards the non availability of the car We had booked the car for my brothers wedding coz we had guest coming in from diffrent part of India But ultimately on 13th November just before 8 pm when we reached at the car pick up point which is at domestic airport Mumbai (parking p3) office of zoom car The company staff mr jawed is telling us that cars are unavailable and we won't be able to provide Yu all cars After that we get a call from call centre and the person named mr divakar was trying to indirectly cancel our bookings and then after that they made us talk to mr Ganesh who is the supervisor there and me Ganesh also spoke for long with us but he was also cancelling the same coz they were just making us wait there with no cars And also they had one car which they gave us in which there were loud noises coming of it and after a long wait they also gave another car in which windows were not getting down This is the same company which has the policy that if the customer returns the car one hour late then the company charges a huge fine on the customer After lots of discussion and argument they said they won't be able to provide the cars coz of some reasons The company used my money for this few days and apart from that we were literary taken for granted This is just not done from a company like this We faced lots of harassment due to this Also at last minute we booked 5 Innova at double prices for six days Come what may sir I will fight the case with the company till the end and will take them to court I just pray to Yu sir to take strict action against the company coz I know that many customers must be facing this issues with the same company Regards Ritesh jain Mumbai India Ph [protected] Ps I have all call recording with zoom car people Also have attached the zoom car and their staff writing n signed paper saying that they did wrong and cheated us Thank you Sent this mail to Mumbai police and press too Was this information helpful? | |||||
Jan 30, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 27, 2016 Zoomcar Customer Care's response Hello Ritesh, Greetings ! Please accept our sincere apologies for the inconvenience caused. It is disappointing that we were unable to serve your booking and we deeply regret the same. We did try to fetch your booking details through the email ID and phone number. However, we were unable to fetch the details. Request you to kindly share the booking ID, so that we can recheck on your issue. Regards, Zoomcar | |||||
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