[Resolved]  Zoom Car — cheating customers by actual cost policy for fuel

Address:

Visakhapatnam, Andhra Pradesh, 531173

My name is satish. I have booked tata hexa car for 2 days with fuel package of 960 kms and i have travelled 1017 kms for whole trip. I initially booked with 12700 including fuel. But wheb i picked vehicle it's fuel level is less than 15%. I have refilled car 3 times. First time in siripuram hp petrol bunk with rs. 3000 second time in badrachalam hp petrol bunk with rs. 3400 and last time in pendurthi hp petrol bunk with rs. 1610. So on total the fuel costed for me extra is 8000 rupees.

After ending trip i have uploaded all three bills accurately. But in app it was showing as 5370 initiated. I called your executive and he said that actual estimation is 5370 so we did that. First of all stop cheating customers with your policies and looting their money. Live in reality. Tata hexa will give a mileage of 12km per liter if it is in ghat road it would be 10kmpl only. So for traveling 1000+ kms it costs around 7500 rupees of fuel with 100 liters diesel. Don't keep your estimated cost for all vehicles equally your estimations works for swift, tiago etc vehicles not for tata hexa.

Or else just don't allow customers to book for those long bookings and high number kms package and cheat them. If you still feel tata hexa can druve with 5370 for 1000kms then come go n drive if it was done i will pay you 5 timea money if not will your company do the same?

I want my refund money completely which i have spent on fuel or else i am gonna complain about zoomcar and it's cheating policies at police station for sure. Because if i don't take it seriously many other people will get cheated by your company like me.

Booking id: jps6xdmvk

Thanks
Satish lagudu