[Resolved]  Zoom Car — cheating customers

Address:

Kozhikode, Kerala, 673016

I have taken a scorpio ka-03-af-9568 on 31/1/19 for a 4 day trip to bangalore. We are on the way to calicut and have taken upto 5.00pm. Now when we try to extend the journey upto 7.00 pm, it is not allowing in the site. When we tried to do thru your call centre, they are telling, it is not possible and they have closed the facility for this trip. It was given as an option in your site, and no one can predict the correct end time of a journey. That's why i hope, you have also provided the same in your site. How can you close this facility before the end of the journey. It is cheating. It is also told now from your call centre, that if we got late by even by 10 minutes, we would be charged with late fee of rs.1500/-. It is looting and cheating and blatant denial of an offer on your website. It was admitted to us on the conversation, that the extention is also included in package. So, kindly give an extension of 2 hours for this package with the charges of rs.300/- as per your website.

Rp eswar & vp. Ravi