[Resolved]  Zoom Car — cleanliness charges of 1000 ru fined

Address:Pune, Maharashtra, 411046

I booked a zoom car on 11th sept and returned it the next day. On 13th sept i got a message that i was been fined for cleanliness of 1000 ru which was invalid. Before returning the car back, i cleaned it as it was initially. I complained to the car inspector and he promised me that i will get the money back within 3 to 4 days but since then it has become 10 - 15 days and still i have not got the refund. I also called to the managers of zoom car but no response from them too. I request you to take a strict action against this issue and help other victims to stay safe.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 31, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2019
Zoomcar Customer Care's response
Hello Saurab,

Greetings!

We are sorry to know about the discrepancy in the charges. Please share the booking ID for us to check and assist you accordingly.

Regards,
Guru Kiran
Zoomcar
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5657
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information