Zoom Car — complaint about an old complaint not even being responded to

amehrotra90

from Delhi, Delhi

Address:

560047

Refer and respond to the original complaint for which the link is shared below. This case has been pending for a while and I want Zoomcar to resolve this ASAP failing which I will be forced to take legal action, HIGH TIME!!

Hope somebody takes a note of the no. of reminders and understands that a customer is trying tor reach out to mediate and resolve a complaint!

https://www.consumercomplaints.in/zoom-car-disputing-the-unreasonable-damage-cha...⇄

Regards

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We regret we are unable to access the link. Please share more details on your concern with the booking ID, we will have a check and we will address on priority.

Regards,
Ramya. S

Jan 12, 2020

Updated by amehrotra90 Here's the original complaint link posted 592 days ago. This link is publicly accessible, no reason for you to be unable to access. STOP GIVING EXCUSES PLEASE!!

https://www.consumercomplaints.in/zoom-car-disputing-the-unreasonable-damage-charges-of-rs-10000-and-demanding-accountability-for-negligence-c1972760

Jan 21, 2021

Updated by amehrotra90 Bump

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Comments

Rovi1121

My booking I'd is JPS66YUZQ. Cancelled the booking on 25 th dec 2019.still not got the refund nor any communication. Nobody responds on mail. Overall I have had pleasant experience with zoom. This is the first time that I am facing some issues.

Nellore Ajay

I have keep sending mail to them but they are not even replying to my mails this is not good behavior .customer will get angery what they have done

Zoomcar Customer Care's response, Jan 13, 2020

Verified Support

Hello Ajay,

Greetings!

We are sorry to know that you have not received a reply to your mail send. Please share the registered mail ID for us to have a check and assist you on the same.

Regards,
Imran
Zoomcar

Aviraj Singh Mann

My driving licence is being used by my friend in his account and I need to get it removed as I need to upload it into my account. And I don’t want to be held responsible for any future mishap from his booking.

Zoomcar Customer Care's response, Jan 16, 2020

Verified Support

Hello Aviraj,

Greetings!

We understand your concern here. Please raise your concern through the contact us page from your Zoomcar account, we shall have a check and assist you on the same. Please refer the link to send us a mail - https://www.zoomcar.com/bangalore/contactus

Regards,
Imran
Zoomcar