[Resolved] Zoom Car — complaint about invalid outstanding vehicle damage charges

Sourav Vishandasani

Address:

Indore, Madhya Pradesh, 452010

When i picked up a zoomcar the condition was already not proper... While driving there was not any issue in a car... Then i dropped it in a same condition after that when i get back to home i got message by zoomcar that 7000 rs. Has been charged as a vehicle damage... We have some video there you can check the voice of the car and the car was good but then also zoomcar is doing unfair with the regular customers.
Please remove invalid charges and resolve it.
Order id... Jps6ffgqr
Mp09 ta 9326
Tata tiago

+2 videos

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Apr 13, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Zoomcar Customer Care's response Hello Sourav,

Greetings!

We do understand your concern here.

We did go through the booking and see that the underbody of the vehicle is damaged during your reservation. Hence, we have levied the charge on the booking.

Regards,
Ramya. S