[Resolved] Zoom Car — complaint about pedal cycle service from pune university

 
3 Reviews
 ganeshkawashte on Dec 23, 2017
Sir,
Site is not responding... To end my cycle trip ongoing on cycle number 102329...
I have tried so many times since morning 6:20...
But whet i try to end my trip it showas buffering/ loading symbol followesd by showing dilog...
"request time out" try again...
What is this going on...
I have requeste same essue for the same cycle number at 8am still i am waiting for the solution...
As i anable to end my trip si that still it consuming mony from my paytm walet and also not allowing me to do other tranjactions from my paytm wallet...
Why this is happening with me....
I want solution right now along with mony cash back which u have deduced from my wallet...

complaint about pedal cycle service from pune university
Complaint marked as Resolved Jan 26, 2018

Complaint Status


[Dec 23, 2017] Zoom Car customer support has been notified about the posted complaint.
Updated by ganeshkawashte, Dec 23, 2017
Since morning I am unable to unlock my cycle or end my trip but Few minute before I could able to unlock the cycle but unable to end my trip...
May i know What's going on...
Continuously it is deducting money from my Paytm wallet...
Verified Support
Zoom Car Customer Care's response, Dec 25, 2017
Hello Ganesh,

Greetings!

We are sorry for the disappointment and delay in response. We see that the trip has ended. Request you to please share the screenshot of the amount debited from the Paytm wallet at feedback@zoomcar.com for us to have a check and do the needful. Also, share your Paytm number.

Regard
Wasim
Zoomcar Team
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

Dear team,
Please be informed that Since 08:00 pm I am unable to unlock my cycle or end my trip till now and Continuously it is deducting my money from my Paytm wallet...
I am very much disappointed for this inconvenience.
Kindly help me and refund my deducted money.
Screenshots attached for your reference
My paytm number: [protected].
Cycle number: 101994
Dear team,
Please be informed that Since 08:00 pm I am unable to unlock my cycle or end my trip till now and Continuously it is deducting my money from my Paytm wallet...
I am very much disappointed for this inconvenience.
Kindly help me and refund my deducted money.
Screenshots attached for your reference
My paytm number: [protected].
Cycle number: 101994

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    Zoom Car - complaint about pedal cycle service from pune university