Zoom Car — Complaint against zoomcar breakdown , replacement and refund | |||||
I booked zommcar with booking id - JPS6T7MJA, Mahindra XUV 5oo from time 13 feb 2017 11:00AM to 15 feb 2017 10:00AM With amount 7195 . First of all i booked car at 11 feb . At 12 feb 8:00PM i got call from zoomcar that u can not get car from that site because car has been accidented . So they change my delivery location . When i go to take car fleet member took my phone and started to fill checklist . Thenafter when i start to drive after 20 meter i stopped because a light on meter was blinking that light was of ajar warning hood open . I told to the fleet member who delivered car to me . He said okh i can drive . Then when i was on highway i set cruise control on at 115kmph . Either i didnt press any pedal or reset cruise control light of cruise control on meter was on speed was varying . Car beeps because its 125 kmph . Then at evening nearby abt 7:40PM when i was driving on GT road all lights on meter starts blinking at speedometer moment to 0 kmph to 220 kmph . It happened twice and engine stops. It was our good luck that we were on extreme left lane . Then nearby 7:50 i confirm it to zoomcar so they arrange us mahindra road side assistance . Then we ask them to replacement . They told us that they will arrange cab . Bt no cab available there . To confirm abt the replacement or cab they take a time of 2:30 hours . In between that time we call them miniimum 10 times . finally they failed to help us . Then at 12:48 i handed over tha car to mahindra road side assistance team . Then i again start calling to zoomcar bt they were not accepting any input on IVR . Without my prior confirmation they cancelled my booking . When i asked them for replacement they said no replacement is available . Bt here i cant see any booking summary . And when i asked them refund for remaining hours and kms then they said for mechanic confirmation .then they will refund .i missed my interview . They are not little but worried abt us and car . Superviser from mahindra is calling me to take permission to open dashboard of car . They even didnt call to mahindra service . The thing i want either replacment or instant refund so i can book other cab . Some of rhe pictures are attached there . Was this information helpful? | |||||
Zoomcar customer support has been notified about the posted complaint. | |||||
1 Comment | |||||
Comments
I had booked a Honda city car, and due to certain reasons I cancelled it within few minutes, they have declined to refund my amount of rs 826. Cheaters
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