[Resolved] Zoom Car — could end trip, as the cycle is not responding

Arnabesh

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700075
Website:	pedl.zoomcar.com

Hi team,

The zoomcar pedl is charging me a colossal rs.528 rupees for the cycle (No. 3224886) i couldn't use, for the lock was not responding. I couln't end the trip, as it was not in the pedl station and it is impossible to carry as it won't unlock.

It would be great if can please help me with this issue at your earliest convinence. I have attached a screenshot to help you with the same.

Thanks and regards,
Arnabesh das

+1 photos

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Feb 4, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Zoomcar Customer Care's response Hello Arnabesh,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Ramya. S