[Resolved] Zoom Car — could not unlock the cycle

shrutijha28

from Bengaluru, Karnataka

Address:

560102

Hi
I booked a zoomcar pedl and trip started but the cycle did not unlock. I am still deducted money for that from my paytm account. I have already mailed at the feedback email about my refund also complaint in email. No response.

PS- You guys have a pathetic customer support. Please do not run your business if you do not even have a customer care number.

Cycle number : 101671

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Feb 2, 2018

Complaint marked as Resolved

The company gave me a call and sent a person to check the bicycle after confirming the situation they ended my trip inquired few more things over email following which I got my refund

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Zoomcar Customer Care's response Hello Shruti,

Greetings!

We are sorry for the inconvenience caused. Request you to write to us through our contact us page on the application or website to end the trip or for any refund issue.

Regards,
Kiran.S
.