[Resolved] Zoom Car — couldn't end the trip and got charged without using cycle

davidrj97

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	Zoomcar.com

Hi,

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it didn't happen. Even the 10 mins automatic end trip also didn't happen. Now the app is showing an outstanding amount of 87 but i never used the cycle after locking it.

City - bangalore

Cycle no.-102423

Mobile no. - [protected]

Now i am not able to take another pedl trip. Please look into this issue and clear the outstanding amount.

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Nov 25, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

Zoomcar Customer Care's response Hello David,

Greetings!

We are sorry for the trouble caused, please raise your concern through the application for us to have the same checked.
Step 1: Click on the hamburger menu in the app (three dots on the top left-hand side), Step 2: Select “My Trips”, Step 3: Select “PEDL”, Step 4: Select the trip where issue needs to be reported, Step 5: Follow on-screen instructions.

Regards,
Appachu
Zoomcar

Oct 23, 2018

Updated by davidrj97 I don't find any Solution for my problem in that help section. A telephonic conversation would be better to understand.

Verified Support

Oct 24, 2018

Zoomcar Customer Care's response Hello David,

Greetings!

We are sorry for the trouble caused. Kindly share the below details for us to have the issue checked.
Cycle #:
City:
Email ID:
Contact#:

Regards,
Appachu
Zoomcar

Oct 24, 2018

Updated by davidrj97 Cycle #: 102423
City: Bangalore
Email ID: [protected]@gmail.com
Contact#: [protected]

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Comments

Rajaveeramani Tamilselvan

from Nagpur, Maharashtra

From morning itself I'm trying to do end trip the cycle . But I can't even though cycle parked in Pedl Station .Amount is debited from my account. For 5 minutes of cycling i lost nearly 36 and 30 rupees pending. Still unable to end trip cycle.That guys are not responding properly. Unable to contact that Zoomcar Pedl Customer care service.

Zoomcar Customer Care's response, Oct 24, 2018

Verified Support

Hello Rajaveeramani,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar

akashmula2015

from Kolkata, West Bengal

At first I unlocked a pedl cycle..Then I see the cycle is not in good condition.its padel was damaged.then i lock the cycle & did 'end trip'.then ₹3 deduced from my paytm wallet...
I want refund.the company is not looking after the complain matter...
I just refund my rupee..

Zoomcar Customer Care's response, Oct 24, 2018

Verified Support

Hello Akash,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar

Tapan16

from Delhi, Delhi

Dear Team,
Below is the Booking Id. : 'BOOKING ID - JPS64G6WZ
Deposit AMOUNT 1500.

Since 22 Aug No refund has been credited into my account.

Zoomcar Customer Care's response, Oct 24, 2018

Verified Support

Hello Tapan,

Greetings!

We did check our records and see that the refund is already processed to your source account.

Regards,
Appachu
Zoomcar