[Resolved] Zoom Car — couldn't not end trip charged for 3days 576rs

swapna raga

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560075

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it didn't happen. Even the 10 mins automatic end trip also didn't happen. Now the app is showing an outstanding amount of 576 but i never used the cycle after locking it.

City - bangalore

Cycle no.-3244443

Mobile no. - [protected]

Now i am not able to take another pedl trip. Please look into this issue and clear the outstanding amount...

Was this information helpful?

No (0)

Yes (0)

Nov 25, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

Zoomcar Customer Care's response Hello Swapna,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar

Oct 23, 2018

Updated by swapna raga Trip not auto ended within 10mins as already mentioned ...and information shared not at all useful for me ... immediately please clear that outstanding balance

Oct 23, 2018

Updated by swapna raga Not able to report issue there

Oct 23, 2018

Updated by swapna raga Please share customer care number immediately

Verified Support

Oct 24, 2018

Zoomcar Customer Care's response Hello Swapna,

Greetings!

Kindly share the below details for us to have the issue checked.
Cycle #:
City:
Email ID:
Contact#:

Regards,
Appachu
Zoomcar