[Resolved] Zoom Car — Customer service

Pushpak Naidu

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	www.zoomcar.com

Booking id - jps6t3kh7
This is the first time i have booked the zoom, i have been trying numerous numbers of the customer care of the zoom car and there is no single service number working. I have made a wrong booking and i want to change the booking and there is no clear information regarding the changes in booking made right now by mistake and guess what there is no conformation call upon the booking

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Jul 16, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Zoomcar Customer Care's response Hello Vijaya,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We understand your disappointment here.

We have strict policies regarding the driving license as that is the only document we verify for customers to avail the service.

We did check on the issue stated and see that the driving licence has been declined due to the name mismatch. Request you to upload the original driving licence for us to validate and approve it.

Appreciate your understanding in this regards.

Regards,
Zoomcar