[Resolved]  Zoom Car — damage charges without clarification

Address:

Bangalore, Karnataka

We had a ride more than a week back with mahindra kuv booking id jps62fe6i. The trip was from bangalore to yercaud. We had faced issues with engine and mileage which we already complained in the mid of the trip. Also, during the trip one of the rear tyre got punctured and we replaced it with the spare. When we checked the air pressures in a petrol bunk, we could find that each tyre was having high variations in pressures. This itself shows the poor maintenance by zoomcar before give ming it to customer.
Once the trip ended, we received damage charges of 4500 in relation to the rear tyre. We complained via customer care and requested for more details. But we didn't get any response. We enquired numerous times with customer care, but noone was sure of any kind of info related to the case. Finally, we received a mail after a week or so saying the levied charges are valid and accurate... Thatsit! No other info... We responded back to the mail asking for more details, but still we didn't receive and response. We sent multiple mails and no response received.
After more than a week, we received a call today saying the charges are valid and i have to pay the amount and threatened us of legal issues. And its really irritating that noone is ready to give a proper clarity on the damage charges. We are ready to pay the amount, but we need more clarity on the same. We customers have the right to get clarity on the charges levied on us.

Please find the screen shots of the recent mails/complaints attached