[Resolved]  Zoom Car — damage not done by me.

Address:	560102
Website:	www.zoomcar.com

Booking id # jps627nhm

I picked the car on dec 1st morning 6am. Took a photograph of damages observed by me during the pick up.

Unfortunately, since there was no daylight yet during that time, i could not observe the tiny dot on the windshield. I could not take a photograph or video of the same. I was not even aware of it.

During return, the zoomcar fleet executive didn't observe it either. I asked him is everything fine to which he replied "yes sir. You may leave."

After sometime he calls me up and says

Him: sir the windshield is broken, you have to pay the charges

Me: what? How it broke? I am not the reason for it.

Him: sir i don't know you have to pay 7000 rs damage charges.

Me: what??? 7000? For not doing anything? Please send me the picture.

Him: okay sir.

He sent me the picture. It was tiny little dot on the windshield not caused by me. I told him to check the history for this car for damages done by previous customers. To which his reply was rude and disconnected the phone.

Does zoomcar want us customers to clean the windshield before picking up the car to observe such tiny little dots?

Attached is the picture of tiny little dot.

Worst experience ever from zoomcar for the first time in 2 years.

I have picked and dropped around 20-25 rides. But not ever a single time i faced any damage charges. This one is very bad experience for me for doing nothing.

Please take out the charges. Otherwise this will be my last booking with zoomcar.

Attached is the picture of tiny little dot.