[Resolved] Zoom Car — deducted rs.690/- for 10 minutes ride on pedal cycle due to technical error | |
I was charged rs.690/- for a pedl cycle ride in kolkata due to pedl technical issue. When i contacted the customer support via email. They promised me that once i pay the amount and book another ride, this amount will be refunded back to me. I have email proofs. But, now nobody is responding to the emails from customer support. And i haven't got any refund till date. Date of issue: 27 september 2018 Cycle no. : 3174886 Email subject line : re: [case:1019226] (Query related to pedl - i am unable to end my trip) Was this information helpful? | |
Jan 5, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 05, 2018 Zoomcar Customer Care's response Hello User, Greetings! We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Regards, Appachu Zoomcar Dec 12, 2018 Updated by Paro22 There is no instructions available  | |
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar