[Resolved] Zoom Car — deduction 2000 rupees as cleaning charge with fake reasons | |||||
I took zoomcar which was dirty and returned with same condition. They added 2000 dirty cleaning charge. I want to file case on this. They are looting people and support not good (I have proof) https://t.co/V3rczuES04 Also these app having insta pay which will deduct amount without our notice/otp This insta pay has to be banned Below is the more information https://twitter.com/prasannaaa415/status/[protected]?s=19 Was this information helpful? | |||||
Nov 22, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 22, 2019 Zoomcar Customer Care's response Hello Prasanna, Greetings! We understand your concern here. We believe that the update has been already shared with regard to the levied charge. We did check the booking, we found pet hairs inside the vehicle. Therefore, we have levied the charge. We regret we will not be able to reverse the charge as the charge levied is valid. Hoping for your understanding in this regard. Regards, Ramya. S | |||||
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Then after all the deductions I should get a refund of Rs. 4831/-
Zoom car say they have intiated my refund but its been 2 months now I didn’t got my refund.
It was initiated on 12 th of aug 2019
And now its October
Order ID was JPS6XQ47N
Greetings!
We are sorry to know that you have not received the refund. Upon checking, we see that the refund is settled in the account through which you have made the payment of the booking. Therefore, please share the bank statement from 04th August upto till date through the contact us page, we will validate the statement and shall share an update on the refund.
Regards,
Ramya. S