[Resolved]  Zoom Car — Delay in processing of refund and inappropriate response from customer care

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

I had completed a booking on 2nd Feb and initiated for liable refund from the online Car Rental service. The team has sent me an IMPS link for money transfer but that link is not working with my login id password. I had requested numerous times for a different mode for refund, but inadequate response from customer care, on call and email did not provide any solution. I have escalated the matter to their team and they have confirmed they would be sending me NEFT link for money refund. The link which they have sent is not of full refund as mentioned but partial amount. The customer care team acknowledges the fact that they have processed partial refund and will be processing full refund soon. Its been over a month and without a proper response from them, my refund is delayed and they are unable to process refund amount to my account.