[Resolved]  Zoom Car — Delay in providing Care: Zoom-Car taking customers for ride

1. Booked zoom car on 06th oct 16 with reservation id jps6v0006 and travel time from 08 oct 07:30 am to 10 oct 07:30 pm and pick up from cross point mall, sector 28, gurgaon.
2. I got call from zoom car team at 07 oct at 11:30 pm in the night (And next morning i am about to start my journey) that car which i booked is unavailable. No spare car is available in whole gurgaon. Either i can travel to new delhi (25 km away) or they can cancel my booking (Frankly do you think that 11:30 in night i can arrange any alternative??).
3. I requested him to call after 10 min so i can decide.
4. He calls again, my family is in confused state but i ask him to reserve the car. He said he will talk with his team and confirm in 20 min.
5. No calls from zoom car. At 1 am in night i frantically called for 17 times no response.
6. Well next morning same story. From 06:30 am to 07:30 am i called for 59 times and no response. Left few messages in some customer service number still no response.
7. I then went to cross point mall, sector 28, gurgaon to check and pick car if possible.
8. There was not a soul in mall. There was one number pasted in wall so called that zoom car guy. He said that no car is available and he will come back after an hour.
9. Came back home and started calling zoom car customer care. So after 49 calls someone picked the call. The time at that time was about 9:00 am.
10. Narrated this incident to customer care, they said they will get back in 10 min, but no response.
11. So again called customer service, so after lot of to and fro, the response was that no car is available in whole ncr.
12. Someone from zoom car then called and offered me car in noida. Just image that i am in gurgaon and you guys are offering me car in noida. Some 50 km from my home. Are you guys serious??
13. Then again someone called and said car in available in aero city new delhi (25 km away).
14. Finally went to aero city, while i was on my way got sms that i should pick car by 11:30 am else my booking would be cancelled. Again are you serious??
15. Reached aero city, now i am told that i have to go to someplace in mahilpur to pick car.
16. Went with your representative, the place is a next to dump yard. Strays running a muck. Not safe at all.
17. At that place numerous other vehicles were available, which might have been provided to me.
18. Car provided was also not great, it was having noise. It was basically very poorly maintained.
19. After the trip came back, as there was traffic in delhi, i knew that i would miss 07:30 pm deadline. So called customer care at 06:30 pm to inform that i might get delayed by an hour. I also informed aero city zoom car personal.
20. I reached at 08:05 pm, and parked the vehicle at aero city parking. I was trying to reach zoom car personal from 07:30 pm but no response from him.
21. At 08:45 pm someone picked the phone and rudely started that i am not in time and they were waiting for an hour. I was like you have not picked the call and i am waiting for 40 min.
22. That dude on other side rudely asked me bring vehicle in that dump yard. I said no way i am going to that place. Any way in all communication by zoom car the pick and drop place is aero city metro station, and i am not going any were.
23. That dude said they would come in half hour. So i went to grab something to eat from nearby shop in auto.
24. While i was in shop i got the call from zoom car personal that they are in parking. I said i will be there in 8-10 min. They started abusing me. This is strictly unprofessional. So in 10 min i got 7 calls to come. Man i can’t fly back and come. Came back in less than 10 minutes and gave the car back.
25.in billing you deducted money for being late for 2 hours, whereas i was late by 45 min only.

I have to call more than 150 calls (I have call list and have recorded majority of calls), travel for 25 km to and fro to pick and drop the car, you have wasted precious 5 hours of my time effectively wasting one day of my vacation (Had to cancel my prepaid activity of river rafting wasting my money worth rs.6000/-) just to hire car from zoom car. Let me be very candid and frank with you, your customer service sucks and people are not at all helpful and willing to solve customer problem. Your customer service personal, your field personnel are pathetic.

You service personal said that they will escalate this issue and will call back and sort this within 2 weeks, after 8 weeks when i mailed i got call from customer service offering 1000 bucks in the form of zoom car credits, which is highly unacceptable for me. So 5 months have passed i am yet to hear from them.

Last nail in the coffin: you have done incorrect billing.