[Resolved] Zoom Car — deposit not refunded - booking id - jps6fhy9g | |
I booked a zoomcar for use on10 jan. My booking id - booking id - jps6fhy9g. I have not received refund of rs.5000 (Deposit) in my account. I got emails from company that my refund was initiated way back. After that, i have mailed the company customer support twice but no response. Even on customer care ivr, there is no option to talk to executive. I think a scam is going on and they are not refunding deposits.in the image attached, it clearly shows rs. 5000 in "processed refunds" but i have not received the money back in my bank account.
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Apr 12, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 12, 2019 Zoomcar Customer Care's response Hello Akshay, Greetings! We apologize as you have not received the refund yet. We did check and we see that the refund transaction has been failed. Hence, we have initiated the refund. The amount has been initiated through IMPS. Please note, within 24 hours a link shall be shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 business hours, the amount shall reflect in your bank account. Regards, Ramya. S | |
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Comments
The amount has still not reflected in my account and its not going to reflect. please check and provide my refund. If you need some other account details, i can provide that as well.
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