[Resolved] Zoom Car — deposit not refunded - booking id - jps6fhy9g

[Resolved] Zoom Car — deposit not refunded - booking id - jps6fhy9g - no refund yet

A [email protected] from Jammu, Jammu and Kashmir

I booked a zoomcar for use on10 jan. My booking id - booking id - jps6fhy9g. I have not received refund of rs.5000 (Deposit) in my account. I got emails from company that my refund was initiated way back. After that, i have mailed the company customer support twice but no response. Even on customer care ivr, there is no option to talk to executive. I think a scam is going on and they are not refunding deposits.in the image attached, it clearly shows rs. 5000 in "processed refunds" but i have not received the money back in my bank account. On 12 march, zoomcar gave a response that they will start refund and i will get refund in 24 hours but no use. Today is 17 march. The amount has still not reflected in my account and its not going to reflect. Please check and provide my refund. If you need some other account details, i can provide that as well. Drop me an email requesting another account details and i will provide. +1 photos Was this information helpful? No (0) Yes (1)
Apr 18, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 18, 2019 Zoomcar Customer Care's response Hello Akshaya, Greetings! Please accept our sincere apologies for the delay caused in processing the refund. Please note that the refund was processed to your bank account, however, we found that the refund failed to be processed to your bank account. Hence, we have processed the refund again through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account. If you need any further details, please send us an email to [protected]@zoomcar.com. We shall assist you accordingly. Regards, Sowmya
Add a Comment	Share
Submit Close