[Resolved]  Zoom Car — disappointed with zoomcar services.

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

We have booked a swift from bangalore airport from 1st september 2:00am till 6th september 10:00am (Booking id: jps6te7tf). This is the first time we have made a car booking with zoom car and we have been facing trouble since the very first day.

At 2:00 am on 1st september, we were given a swift car with only one working speaker and the car offered to us was swift ldi model which we were not informed at the time of booking (There were no speaker at the rear seat). Firstly, the solution given to us from customer support was to get the speaker wiring repaired from local mechanic. We are not renting your cars to get them repaired.

The next day, 2nd september, we faced minor problems like the steering wheel was getting rigid and seat belt sign was blinking even when our seat belt was on.

Yet on 3rd september we continue to face same problems and when we informed the customer care they asked us to provide them with the video of problems. On providing them with the video they were complaining that the video was not clear while it was more than apt for its purpose and we also did inform them that we were on a highway and it won't be possible to provide anything better (Please check the videos attached with this mail). Then also they were providing a very vague solution that just get it repaired from any mechanic and every time a different would pick up our call and every time we were supposed to explain our whole situation all over again.

Despite all our complaints we were still not provided with any technical support on 4th september when the danger due the above mentioned problems was at peak as we were travelling around ooty and nearby hill stations. Piling on to the above mentioned problems, a new set of issues were added to the list of our problem when the car won't start as easily it is supposed to (Once in every ten try) and would stop every now and then. When we informed this condition to your executive he said he would reply within 10 minutes but he never called back. And instead of helping us in such a crucial situation he added an additional charge of ₹10, 000.0 to my account.

I have all the videos and audios required to prove that it was not our fault and that our trip is ruined due to your company's lack of professionalism. And if you don't provide us with any support as soon as you possibly can, we would tell this entire situation on social media so that other people won't have to suffer such a horrible experience on their trip.

Problems faced:

*wasted 3 hours in the whole process of car exchange on 1st september.
*got a car with no rear speakers (Not informed from your side at time of booking)
*the seat belt alert blinked every now and then, despite the seat belts being on.
* the engine alert blinked at regular intervals and the speedometer needle flickering from 0 kmph to any random speed simultaneously.
* the steering with exclamation alert blinked at intervals which led to jamming of steering (-could have led to accident at highways and hilly region)
* costumer support was not supportive at all.
-executives faked helping us and we had to tell the problems all over again everytime we talked to them. Contact no: [protected]- zoom car bangalore
* we told the costumer support about the above problem and they added a additional rs 10, 000 vehicle damage fee on the apps.

We are highly disappointed by zoomcar services (Both vehicles and support) and our whole trip has been spoiled due to your bad services.
Find the attached videos and images referring the above. We also have recording of conversation with your customer support.

Aayush bansal
([protected])