[Resolved] Zoom Car — erroneously charged 10302 for damage
PaParag arzare on Jun 21, 2019
I have made a booking for the car on 8/6/2019 (Hyundai i10) MP09TA8834 with id :JPS6BAP1W,
There have been false allegations from the company side so i just want to brief the entire incidence to you.
At the time of pickup the car condition was too untidy and you gave the car which was having so many troubles, the moment we got our car and we started to turn on the ignition but that didn’t work despite many attempts, we tried to reach the customer care (for minutes) and finally got in touch, the customer care executive registered the complaint and told us that our executive will get in touch with you through call, there was no executive present on the pickup point as well. After he arrived, he tried and after a few attempts finally our car started! But while driving we felt there are some serious issues because the car wasn’t in good condition. We had a conversation with one of your executives and we were told to get the car repaired on a service station and also to attach the bill so that the amount could be redeemed. And on the road we could barely find any mechanic but then after a while when we got our car checked we came to know there is some problem with car so all we could do is get it fixed temporarily and this was informed to your executive, he ensured the amount would to be refund while handing over the keys back to you.
Our entire experience of the trip had been pathetic just because it took us way to long to reach, the car had been a problem all that while, so its us who own the amount of refund(repair).
Its our kind request to get through the matter and help us get the amount back.
Complaint marked as Resolved Jul 25, 2019
[Jun 22, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jun 23, 2019
We understand your concern here. We did go through the booking and see that the underbody of the vehicle was damaged during your reservation. Hence, we regret we will not be able to process the refund.
Also, we believe that one of our representatives reached out to you and shared an update.
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