[Resolved] Zoom Car — erroneously charged 4000 for damage

bondiliajaysingh

from Delhi, Delhi

Address:

8/a bs puri colony, Hyderabad, Telangana, 500018

Hi,

I have made a booking for the car on 8/6/2019 (Hundai i20 elite) TS07UC9460 with id :JPS6BASNV,

At the time of pickup the car condition was too untidy and u gave the car which was having so many troubles, even though the condition was not good u people claimed me RS 4, 000 as Vehicle damage fee which even i dont know for what purpose they might have claim,
But i want my money back as soon as possible or else i will Sui for this issue, even though the car was so rough to use i continued that because i was able not able to get any response from the customer care for this and was not having any other option rather than to use this car
Not even a single person has contact me for this issue and i am not getting any sort of response from your side, Please resolve this problem as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Jul 23, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Zoomcar Customer Care's response Hello Ajay,

Greetings!

We did check on the escalation raised. Upon checking, we find that the damage charges levied on the booking is valid.

We see that the front bumper has been damaged therefore the charges have been levied. Unfortunately, we will not be able to reverse/ revise the charges levied on the booking.

Hoping for your kind understanding in this regard.

Regards,
Sowmya