[Resolved] Zoom Car — excess amount charged

[Resolved] Zoom Car — excess amount charged

S Siddharth Phukan from Bengaluru, Karnataka

I had booked a Marutu Swift MH14GD0148 for 11-12 Jan 2019.I had paid Rs. 300 extra for drop and pick service. The pick up person arrived late, which was communicated to me by Zoomcar through message, the delivery person confirmed that no charge will be levied since delay was from his end. However they charged Rs 835 for late delivery. No response from their support team in resolving the issue. +2 photos Was this information helpful? No (0) Yes (0)
Feb 21, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 16, 2019 Zoomcar Customer Care's response Hello Siddharth, Greetings! We are sorry about the charges levied on the booking. We did have a thorough check and we understand that the charges levied on the booking is not valid. Hence, we have reversed the charges levied on the booking and have processed the refund for the same. The refund has been processed through IMPS. A link has been shared to your registered email ID. Please log into your Zoomcar account and then click on the link. On the landing page, add your bank details and submit. The refund shall be instantly processed to your account. Please revert, if you have any further queries. Regards, Sowmya
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